8e88 Privacy Policy — Our Full Commitment to Protecting Your Personal Data

Welcome to 8e88. As one of Bangladesh's most trusted online gaming platforms, protecting your privacy is one of our foremost responsibilities. This Privacy Policy clearly outlines how 8e88 collects, uses, and safeguards your personal information.

This Privacy Policy applies to the 8e88 website, mobile app, and all associated services. By using any 8e88 service, you are considered to have read and accepted this policy. We want to be clear — your data is never sold and never shared without your consent.

Whenever we make significant changes to this privacy policy, you will be notified by SMS to your registered mobile number or via an in-platform notification. Continued use of the platform after such changes constitutes acceptance of the updated policy.

8e88 only collects information that is genuinely necessary to provide services, maintain security, and meet legal obligations. We never ask for data we don't need.

8e88 collects your information through several methods. You have the right to know about each one, and we are fully committed to being transparent about all of them.

• Direct Registration: Information you provide when creating your account.
• KYC Verification: When submitting your ID, photo, or proof of address.
• Transaction Records: Automatic logs of deposit, withdrawal, and gaming activity.
• Cookies & Tracking: Technical information collected automatically while browsing our website and app.
• Support Contact: Information you share via live chat or email.
• Third-Party Verifiers: Trusted identity verification providers supporting the KYC process.

Under 8e88's Privacy Policy, every instance of data collection follows a data minimization principle — only the information required to fulfill a specific purpose is collected, nothing more.

8e88 uses your information solely for the specific purposes listed below — never for anything beyond that.

• Account Management: For registration, login, and profile updates.
• Service Delivery: To ensure the smooth operation of gaming, betting, and payment services.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To meet KYC, AML (Anti-Money Laundering), and regulatory compliance requirements.
• Contact: To send transaction notifications, security alerts, and provide customer support.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Responsible Gaming: To identify signs of problem gambling and provide timely support.

A core principle of 8e88's privacy policy is that we never sell your personal data. Information is shared with third parties only in the limited, clearly defined circumstances outlined below.

• Service Providers: With trusted partners for payment processing, KYC verification, and technical support — only the minimum necessary data is shared.
• Legal Authorities: In response to a court order or valid government request.
• Regulatory Authority: To fulfill licensing and compliance obligations.
• AML Investigation: To the relevant authorities in cases of suspected money laundering or financial crime.

Anonymous data may be shared with game providers or software partners solely for gaming transaction purposes. Your identity is never disclosed.

8e88 employs industry-leading technical measures to protect your data. Our security infrastructure is continuously updated to stay ahead of emerging threats.

• SSL/TLS Encryption: All data transmitted via our website and app is protected with 256-bit encryption.
• Encrypted Storage: All sensitive data stored on our servers is kept in encrypted form.
• Firewall & DDoS Protection: Advanced firewall systems to protect our servers against external threats.
• Two-Factor Authentication (2FA): An extra layer of security for logins and transactions.
• Regular Security Audits: Periodic security audits conducted by independent third-party experts.
• 24/7 Monitoring: Round-the-clock system monitoring — any unusual activity is detected and flagged immediately.

The 8e88 website and app use cookies to enhance your experience. Cookies are small text files stored on your device.

You can disable cookies through your browser settings. Keep in mind that turning off essential cookies may prevent core functions like login and payments from working properly. Opting out of analytics and marketing cookies is entirely optional.

Under 8e88's Privacy Policy, you have the following rights regarding your personal data. To exercise any of these rights, email us at support@8e88.ws.

8e88 does not retain your data indefinitely. A specific retention period is set for each data type, determined by legal obligations and business requirements.

• Account Information: For the duration of the active account and 5 years after closure.
• Financial Transaction Records: A minimum of 7 years, as required by law.
• KYC Documents: 5 years after account closure.
• Gaming History: 2 years after account closure.
• Support Contact: 3 years after last contact.
• Cookie Data: 30 days to 1 year, depending on type.

Once the retention period expires, data is securely deleted or anonymized. For accounts under investigation, relevant data may be retained until the investigation is concluded.

For any questions, concerns, or complaints regarding this Privacy Policy, contact us directly. Our privacy team handles all requests with full attention and can provide support in Bengali.

We take all complaints seriously and work to resolve them promptly. If you contact us and are not satisfied with the outcome, you have the right to escalate your complaint to the relevant regulatory authority.